Chivalry Consulting was part of an iPad deployment project that is paving the way for sales forces everywhere. The iPad and the customized iRep program promises to streamline business, making it possible to respond in real-time to customer needs. With rich multimedia content, access to office expertise, and hand sampling – simple, easy data collection and reporting is available with just one device. This installation and deployment streamlines business.
CONTENT COMING SOON!!!!!
CONTENT COMING SOON!!!!!
Upon announcing its launch as an independent company, the newly formed Fortune 100 company continued to use its previous parent company’s systems, servers, suppliers, software, and hardware. Chivalry Consulting was hired to assist with the business and transition the information technology throughout the company. Chivalry Consulting cut transition time in half and saved this company over $15 million.
Chivalry consultants analyzed the multiple systems, software, and hardware that linked throughout the previous parent company; reviewed current business processes; and speculated on the direction information housing and delivery might take in the future to offer fast and viable solutions. It was predetermined that the company would move from a Lotus Notes/Sametime environment to Microsoft® Office 2007 and Outlook 2007 software. With this factor of the equation set, Chivalry helped transition the multiple platforms, servers, hardware, other software, and intellectual property in a cost-effective and business-like manner.
Success The infrastructure budget of over $4 million was reduced by recommendations that allowed cost cutting measures and data center insourcing to show a ROI of approximately 30%.
Chivalry consultants acted on their specialized assignments while working as a team to keep things consistent. Responsibilities included: defining, developing, coordinating, implementing, and managing all levels of each project step; teaming with 3PLs and the company; tracking all data; working with external audit IT teams; and reporting program status to all levels of business management, including every project element, both domestic and international.
With a group of 20-30 consultants, the transition project was completed well before the final due date. Chivalry consultants performed many roles, acting as global help desk managers, training facilitators, and global IT directors. Each consultant took ownership of his/her areas, acted proficiently and proactively, and strategized to achieve success.
As part of a world-wide company project, Chivalry consulting reviewed an affiliate call center (Latin America) that was operating on a paper-based ordering system, processing approximately 15 orders per day. With an incoming volume that far exceeded capabilities, the Latin America call center was overwhelmed and dropping a multitude of orders. A new call center needed to be established in North America, as well, with an anticipated volume of at least 500 orders per day.
Chivalry Consulting, Inc. offered a customized electronic workflow solution in Sharepoint. This order tracking application routes and tracks all inbound e-mail, faxes and phone calls. Numerous workflows were created to efficiently route CSR issues to subject-matter experts, as well as track reminders and response times. Custom views and forms allowed the call center personnel to effectively track and route all order requests. Custom forms were created utilizing InfoPath to convert paper forms to electronic documents.
With the new ordering system, Latin America and Domestic call centers are able to track and process orders without losing orders. Issues are efficiently tracked and resolved while officers and directors can view reports in “real time.”
This custom workflow application has now been deployed to 17 additional countries and has expanded to nearly 50 workflows.